ATMeye.iQ is an all in one ATM security, dispute handling and anti-fraud solution developed by BS/2, a software ATM security company, for banks and financial institutions. BS/2, part of the Penki Kontinentai Group has been a distributor for Diebold Nixdorf in 13 countries for over 25 years.
BS/2 complies with strict financial industry regulations such as ISO-27001, ISO-20000, PCI-DSS PA-DSS and ITIL V3.
ATMeye.iQ is an ATM software designed to ease the work of the ATM security services. Easily secure your ATM network with real time video monitoring, anti skimming devices, facial recognition and various sensors.
The software reacts to ATM users' faces and searches for their counterparts in the database, black and white lists. The white list includes collection employees and service personnel. In case of a threat the administrator receives an alarm notification.
Biometrics allows to determine exactly how many people are currently in front of the terminal. The Face Detection module with Multiple Face detection can be integrated with any ATMeye.iQ online system without additional hardware upgrade costs.
This module detects the readers installed by fraudsters and blocks the operation of the terminal. In case of a skimming attack, the responsible personnel will be informed immediately.
Remote File Management ensures secure data exchange between self-service devices, operator workstation and server. At the same time, the special function Mobile surveillance allows to monitor the statistics and maintenance of equipment via computer, cell phone, iPhone and iPad.
ATMeye.iQ is used for video surveillance of ATMs, postal machines, electronic cashiers, terminals and other equipment. The solution is designed to monitor incidents, linking each transaction to the user, facilitating the resolution of disputes and providing protection against criminal activity.
ATMeye.iQ allows to view live video and photo as well as access pre and post incident footage.
The software simplifies the work of security and support staff thanks to dedicated sensors that detect any suspicious activity (camera closing, triggering, anti-skimmer, gas, tilt, and shock).
The solution reacts to ATM users' faces and searches for their counterparts in the database, black and white lists. In case of a threat, the administrator receives an alarm notification.
Face detection using ATMeye.iQ has the possibility to cancel the customer service if his face is hidden.
The product is equipped with the separate anti-skimming system ASM.ATMeye.iQ, which prevents ATM attacks at every stage. Criminal actions by the user trigger the activation of protection scripts immediately.
Among the ATM security risks in Thailand there are dispute incidents. ATMeye.iQ assists banks to handle the incidents. The responsible employee can find a photo and video recording of the disputable operation by various parameters in case if any questions about transactions on a self-service device should arise.
One of the ATM security risks in Vietnam is the vast presence of skimming devices on ATMs. The system informs the security instantly about any attempt to install a skimming device. Afterwards, one of the system’s protection scenarios will start automatically.
During the attempt to use a bankcard from “black list”, the system immediately informs responsible security employee of the bank, providing photos of the offender and video recording of the event.
The sensors installed at the self-service device sensors trace any misconduct and immediately inform security officer.
Ease of managing a fleet of self-service devices, downloading and archiving electronic logs, photos, and videos
Capture photo snapshots and video when sensors trigger events. This allows detailed reporting for all events coming from the sensors.
Take photo snapshots and capture video before and after events occur.
Stream live video and photos from any self-service device.
Check status and setup configuration of self-service device cameras using the multiple snapshots function.
Capture photo and video in all relevant zones: card reader, cash dispenser, safe, portrait shot and outside area of self-service device.
Schedule day and night modes or change them manually. Get high quality images all day round in different weather conditions.
Determine whether there is a person in front of an ATM during an operation and whether his face is covered.
Determine whether there is more than one person in front of an ATM.
ATMeye.iQ supports all types of sensors (shock, vibration, tilt, smoke or temperature detectors) as well as special anti-fraud devices.
Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.
Relevant personnel can receive immediate notifications in case of covered cameras.
Emergency messages about any abnormal situations sent in real-time to mobile devices via the Mobile ATMeye.iQ application.
Event notifications are automatically sent to the responsible staff avoiding routine event stream analysis and reducing the reaction time.
A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message.
The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters.
All data transfers in the system run using encrypted protocol through the protected communication channel, securing any card data.
The integration with RFM.iQ allows the system to transfer files between remote self-service devices, administrator workstation and collection server.
Software updates is done remotely and centrally for the whole self-service device network without the need to physically come to the SDD.
The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.
Get a complete picture of the operation of the entire fleet of self-service devices.
Find devices and events using the easy to use search field.
A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.
Key card information (card number) is masked in ATMeye.iQ system, ensuring the complete safety of the client’s personal data.
Deployed in over 80 countries, ATMeye.iQNG is not only a unique and reliable solution but also an affordable one.
Helping your security and support personnel save time and resources. Minimizing your area of exposure, significantly reducing risk and helping you comply with industry standards and regulations.
What is the value of your clients security?
