ATMeye.iQ - ATM security of the 21st century

ATMeye.iQ is an all in one ATM security, dispute handling and anti-fraud solution developed by BS/2, a software ATM security company, for banks and financial institutions. BS/2, part of the Penki Kontinentai Group has been a distributor for Diebold Nixdorf in 13 countries for over 25 years.

BS/2 complies with strict financial industry regulations such as ISO-27001, ISO-20000, PCI-DSS PA-DSS and ITIL V3.

ATMeye.iQ - ATM security of the 21st century
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Special modules for ATM security

ATMeye.iQ is an ATM software designed to ease the work of the ATM security services. Easily secure your ATM network with real time video monitoring, anti skimming devices, facial recognition and various sensors.

Face Recognition

The software reacts to ATM users' faces and searches for their counterparts in the database, black and white lists. The white list includes collection employees and service personnel. In case of a threat the administrator receives an alarm notification.

Face Detection

Biometrics allows to determine exactly how many people are currently in front of the terminal. The Face Detection module with Multiple Face detection can be integrated with any ATMeye.iQ online system without additional hardware upgrade costs.

Antiskimming

This module detects the readers installed by fraudsters and blocks the operation of the terminal. In case of a skimming attack, the responsible personnel will be informed immediately.

RFM.iQ

Remote File Management ensures secure data exchange between self-service devices, operator workstation and server. At the same time, the special function Mobile surveillance allows to monitor the statistics and maintenance of equipment via computer, cell phone, iPhone and iPad.

Comprehensive monitoring

Comprehensive monitoring

ATMeye.iQ is used for video surveillance of ATMs, postal machines, electronic cashiers, terminals and other equipment. The solution is designed to monitor incidents, linking each transaction to the user, facilitating the resolution of disputes and providing protection against criminal activity.

Live video and photo viewer

Live video and photo viewer

ATMeye.iQ allows to view live video and photo as well as access pre and post incident footage.

Simplify security operations to the max

Simplify security operations to the max

The software simplifies the work of security and support staff thanks to dedicated sensors that detect any suspicious activity (camera closing, triggering, anti-skimmer, gas, tilt, and shock).

Ultimate facial recognition capabilities

Ultimate facial recognition capabilities

The solution reacts to ATM users' faces and searches for their counterparts in the database, black and white lists. In case of a threat, the administrator receives an alarm notification.

Cancellation of service

Cancellation of service

Face detection using ATMeye.iQ has the possibility to cancel the customer service if his face is hidden.

Absolute protection against skimming

Absolute protection against skimming

The product is equipped with the separate anti-skimming system ASM.ATMeye.iQ, which prevents ATM attacks at every stage. Criminal actions by the user trigger the activation of protection scripts immediately.

232
Banks Serviced
78563
ATMs secured
80
Countries
25
Years in Service

Supported devices

Automated
teller machine
Automated
teller safe
Payment and info
terminals
Smart
locker systems
Self-service
gas stations
Other
equipment

Our solutions

Dispute resolution with customers

Dispute resolution with customers

Among the ATM security risks in Thailand there are dispute incidents. ATMeye.iQ assists banks to handle the incidents. The responsible employee can find a photo and video recording of the disputable operation by various parameters in case if any questions about transactions on a self-service device should arise.

Fraudulent actions

Fraudulent actions

One of the ATM security risks in Vietnam is the vast presence of skimming devices on ATMs. The system informs the security instantly about any attempt to install a skimming device. Afterwards, one of the system’s protection scenarios will start automatically.

Usage of cards from the “black list”

Usage of cards from the “black list”

During the attempt to use a bankcard from “black list”, the system immediately informs responsible security employee of the bank, providing photos of the offender and video recording of the event.

Vandalism

Vandalism

The sensors installed at the self-service device sensors trace any misconduct and immediately inform security officer.

Key business benefits

Ease of managing a fleet of self-service devices, downloading and archiving electronic logs, photos, and videos

  • Ease of managing a fleet of self-service devices, downloading and archiving electronic logs, photos, and videos
  • Multilingual interface
  • User-friendly dashboard with custom widget pages, published page cloning and subscriptions
  • Status display on a map showing the status of individual devices or a group of devices
  • Export of data to PDF and Microsoft Excel
  • Integration with iQ CORE (ADM, USM)
  • Supports remote installation of new software, remote powering on, powering off and rebooting of devices

Main Functions and Advantages

Snapshotting and video capturing

Capture photo snapshots and video when sensors trigger events. This allows detailed reporting for all events coming from the sensors.

Pre-record and post-record

Take photo snapshots and capture video before and after events occur.

Live video and photos on demand

Stream live video and photos from any self-service device.

Camera status check

Check status and setup configuration of self-service device cameras using the multiple snapshots function.

All zones covered

Capture photo and video in all relevant zones: card reader, cash dispenser, safe, portrait shot and outside area of self-service device.

Camera operating modes' setup

Schedule day and night modes or change them manually. Get high quality images all day round in different weather conditions.

Face detection

Determine whether there is a person in front of an ATM during an operation and whether his face is covered.

Multiple face detection

Determine whether there is more than one person in front of an ATM.

Broad range of supported sensors for threat detection

ATMeye.iQ supports all types of sensors (shock, vibration, tilt, smoke or temperature detectors) as well as special anti-fraud devices.

Real-time monitoring of alarms

Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.

Covered camera alarm

Relevant personnel can receive immediate notifications in case of covered cameras.

Mobile notifications

Emergency messages about any abnormal situations sent in real-time to mobile devices via the Mobile ATMeye.iQ application.

Proactive notifications system

Event notifications are automatically sent to the responsible staff avoiding routine event stream analysis and reducing the reaction time.

Card capture or service denial

A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message.

Camera remote configuration

The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters.

Encryption and data security

All data transfers in the system run using encrypted protocol through the protected communication channel, securing any card data.

Centralized file management

The integration with RFM.iQ allows the system to transfer files between remote self-service devices, administrator workstation and collection server.

Remote software updates

Software updates is done remotely and centrally for the whole self-service device network without the need to physically come to the SDD.

Task scheduling

The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.

One common interface for all events

Get a complete picture of the operation of the entire fleet of self-service devices.

Easy search capabilities

Find devices and events using the easy to use search field.

Self-service device status check

A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.

Masking the bank card number

Key card information (card number) is masked in ATMeye.iQ system, ensuring the complete safety of the client’s personal data.

Our Partners

Diebold Nixdorf
Microsoft
IBM
Arris
HP
Unisys
Cisco
Ingenico Group
Giesecke & Devrient
Gemalto
Datalogic
Bizerba

ATM Managed Services FAQs

What are the most popular types of ATM fraud?

One of the most popular types of ATM fraud is skimming - the installation of hidden devices that allow card information to be read during a transaction. In addition, perpetrators can also attempt to blow up, steal the ATM and use it with a closed face.

How can I protect myself against fraud on self-service devices?

Universal protection against a variety of criminal activities is provided by advanced ATM video surveillance software. One such solution is ATMeye.iQ, a comprehensive software solution that has been in demand on the market for 20 years and is used in 80 countries.

How to facilitate the resolution of ATM disputes?

Disputes can be resolved by monitoring all incidents. When misconduct is detected, the video surveillance system sends a real-time notification and security staff can respond promptly to the threat with customisable scripts.

Why is video surveillance at ATMs important beyond just banks?

ATM video surveillance systems can be used for other tasks as well. Cameras are a useful tool for gathering information on users, crime and departmental efficiency. Anonymised biometric data (e.g. gender or age) can be used to show targeted promotional offers.

The ROI of ATMeye

Deployed in over 80 countries, ATMeye is not only a unique and reliable solution but also an affordable one.

Helping your security and support personnel save time and resources. Minimizing your area of exposure, significantly reducing risk and helping you comply with industry standards and regulations.

Take a proactive approach to ATM security today

What is the value of your clients security?

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