Proactive ATM Fraud Prevention and Dispute Handling solution

ATMeye.iQ is an all-in-one ATM security, dispute handling, and anti-fraud solution developed by BS/2, a software ATM security company, for banks and financial institutions. BS/2, part of the Penki Kontinentai Group has been the partner of Diebold Nixdorf in 13 countries for over 25 years.

BS/2 complies with strict financial industry regulations such as ISO-27001, ISO-20000, PCI-DSS, PA-DSS, EcoVadis Silver and ITIL V3.

Proactive ATM Fraud Prevention and Dispute Handling solution
Detect and prevent ATM fraud.

Detect and prevent ATM fraud.

ATMeye.iQ is an ATM anti fraud software with real time video analysis, ATM anti skimming devices, facial detection and various sensors.

Easily resolve card fraud disputes.

Easily resolve card fraud disputes.

With advanced payment fraud detection, ATMeye.iQ ties every transaction to the ATM user. Effortlessly retrieve event footage from the card slot cam or any other integrated cam, simply searching by card number.

Event based ATM fraud management.

Event based ATM fraud management.

When various sensors detect malicious activity an immediate alert is sent . Security operators respond to threats or robberies with one click by launching configurable scenarios.

232

Banks Serviced

72883

ATMs secured

80

Countries

25

Years in Service

Supported devices

Automated
teller machine
Automated
teller safe
Payment and info
terminals
Ticket
dispensers
Self-service
gas stations
Other
equipment
Dispute resolution with customers

Dispute resolution with customers

The responsible employee can find a photo and video recording of the disputable operation by various parameters in case if any questions about transactions on a self-service device should arise.

Fraudulent actions

Fraudulent actions

The system informs the security instantly about any attempt to install a skimming device. Afterwards, one of the system’s protection scenarios will start automatically.

Usage of cards from the “black list”

Usage of cards from the “black list”

During the attempt to use a bankcard from “black list”, the system immediately informs responsible security employee of the bank, providing photos of the offender and video recording of the event.

Vandalism

Vandalism

The sensors installed at the self-service device sensors trace any misconduct and immediately inform security officer.

Main Functions and Advantages

Event-based snapshotting and video capturing

The system takes photo snapshots and captures video of all actions performed by a client at a self-service device. It allows building a detailed report of all events of any transaction.

Snapshotting and video capturing

The system takes photo snapshots and captures video when sensor triggers an event. It allows building a detailed report for all alarm events coming from the sensors.

Pre-record and post-record features

Possibilities to take photo snapshots and capture video before and after events occur.

Live video and photos on demand

An opportunity to get instant access to streaming video and camera images from a particular self-service device.

Camera status check

On demand check of the status and setup configuration of self-service devices cameras can be performed with multiple snapshots function.

All zones covered

Capture photo and video in all relevant zones: card reader, cash dispenser, safe, client’s face and outside area of self-service device.

Camera operating modes' setup

Cameras setting parameters can be switch from day to night mode according to the predefined schedule. It allows getting high quality images all day round in different outside conditions.

Broad range of supported sensors for threat detection

ATMeye.iQ supports all types of sensors (shock, vibration, tilt, smoke or temperature detectors) as well as special anti-fraud devices.

Real-time monitoring of alarms

Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.

Covered camera alarm

Relevant personnel can receive immediate notifications in case of covered cameras.

Mobile notifications

Emergency messages about any abnormal situations can be sent in real-time to mobile devices via the Mobile ATMeye.iQ application.

Proactive notifications system

Event notifications are automatically sent to the responsible staff avoiding routine event stream analysis and reducing the reaction time.

Card capture or service denial

A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message.

Camera remote configuration

The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters.

Encryption and data security

All data transfers in the system run using encrypted protocol through the protected communication channel, securing any card data.

Centralized file management

The integration with RFM.iQ allows the system to transfer files between remote self-service devices, administrator workstation and collection server.

Remote software updates

Software updates is done remotely and centrally for the whole self-service device network without the need to physically come to the SDD.

Task scheduling

The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.

One common interface for all events

Get a complete picture of the operation of the entire fleet of self-service devices.

Easy search capabilities

Find devices and events using the easy to use search field.

Self-service device status check

A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.

Masking the bank card number

Key card information (card number) is masked in ATMeye.iQ system, ensuring the complete safety of the client’s personal data.

Our Partners

Diebold Nixdorf
Microsoft
IBM
Arris
HP
Unisys
Cisco
Ingenico Group
Giesecke & Devrient
Gemalto
Datalogic
Bizerba

The ROI of ATMeye

Deployed in over 80 countries, ATMeye is not only a unique and reliable solution but also an affordable one.

Helping your security and support personnel save time and resources. Minimizing your area of exposure, significantly reducing risk and helping you comply with industry standards and regulations.

Take a proactive approach to ATM security today

What is the value of your clients security?