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ATMeye.iQNG – ATM security and dispute resolution

The new generation (NG) of ATMeye.iQ is a video surveillance solution that helps banks quickly solve client disputes and protect against different types of criminal activity.

With ATMeye.iQNG, banks in over 80 countries simplify the work of security and client service thanks to easy access to videos and photos in real-time or linked to various transactions.
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7 situations when ATMeye.iQNG can help you

Client calls the bank and complains that the ATM didn’t dispense money Client calls the bank and complains that the ATM didn’t dispense money ATMeye.iQNG allows you to view live videos or find photos of any happened transactions within a minute. That makes it easy, fast, and convenient to resolve disputes with clients.

With detailed reports of all transactions, you can always know if money has been disbursed to the customer, remained in the ATM, or was dispensed to the next client. Customers would appreciate the speed of support. Banks would save time and gain customers' loyalty.
Bank wants to prevent skimming attempts Bank wants to prevent skimming attempts Skimming is one of the most common methods of ATM fraud: according to statistics in 2021, there were 10,000 skimming attempts in Europe.

Criminals may try to use thumb drives, skimmers, and other devices to read information from cards during a transaction. The ATMeye.iQNG sensor will immediately recognize the attempted skimming and notify the security service.
Bank needs to prevent ATM theft or immediately react to vandalism attempts Bank needs to prevent ATM theft or immediately react to vandalism attempts In 2021, there were 450 attempts to steal an ATM in Europe, 1,000 in Asia, and 350 in South America.

Burglars may try to steal an ATM by breaking in and disabling the alarm sensors. Hooligans could simply try to smash an ATM. The ATMeye.iQNG shock-sensor, which detects any attempt to move or hit the ATM, can help prevent criminal actions. In this case, security staff will receive instant alarm notifications and can react to the threat at the same minute.
Bank needs to prevent money theft from ATMs by break-ins Bank needs to prevent money theft from ATMs by break-ins Statistically, there is one ATM crime, for every 2 million transactions, and it is usually a break-in.

Attackers simply open the ATM and take the money out of the safe. ATMeye.iQNG helps prevent such crimes. With the separate ATMeye.iQ temperature sensor, a real-time alert will be sent to security staff if a criminal attempts to open the ATM safe.
Bank purchased video surveillance equipment but uses it inefficiently Bank purchased video surveillance equipment but uses it inefficiently Many banks still spend money on regular surveillance cameras that simply record what's going on but don't help prevent fraudulent ATM activity.

ATMeye.iQNG makes video surveillance smart and enables you to prevent ATM attacks at every stage. The solution links each transaction to the user, allows remote downloading of video recordings of transactions, and react proactively to attackers with special customizable scripts.
Bank wants to use face detection technology to prevent the use of ATMs by clients with masks Bank wants to use face detection technology to prevent the use of ATMs by clients with masks 5% of ATM crimes in 2021 involved the attempted use of closed-face machines.

Fraudsters may wear masks, dark glasses, caps, or scarves, or simply cover their face with their hand to further commit criminal acts. ATMeye.iQNG will not allow them to do this: to prevent suspicious transactions, facial detection is integrated into the platform, and if the face is covered, customer service will be suspended.
Bank wants to get better conditions from the insurance company Bank wants to get better conditions from the insurance company Insurance companies could charge banks higher in case the ATM fleet is not well protected in their opinion. In some accidents, they could even challenge insurance payments in court blaming banks for not taking all the necessary actions to protect ATMs.

ATMeye.iQNG is a comprehensive solution for ATM security that helps banks to get better offers from insurance companies and withdraw their objections in case of accidents.

ATMeye.iQNG helps…

Security ManagerTop ManagerDispute Manager

...to do their jobs:

Security Manager
Prevent ATM vandalism and theftDeny service to customers who hide their facesPrevent skimmingPrevent Tamper and Drilling

Prevent ATM vandalism and theft

Burglars can try to steal an ATM by breaking into it and disabling its alarm sensors, or simply by smashing the device. A shock sensor, which detects any attempt to move or bump the ATM, will help prevent the theft of the ATM. In this case, you will receive instant alarm notifications and can promptly respond to the threat.
Top Manager
Increase customer satisfaction (NPS), reduce number of complaintsReduce insurance costsIncrease employee productivityObtain customer data

Increase customer satisfaction (NPS), reduce number of complaints

The system is characterized not by an error, but by the reaction to the error. It happens that an ATM doesn't dispense money to a customer, and an angry customer calls the bank. ATMeye.iQ can take care of the situation within minutes, resolving the conflict and impressing the customer with the speed of reaction.
Dispute Manager
Obtain detailed transaction informationIncrease the speed of dispute resolutionGet Transaction Information Fast

Obtain detailed transaction information

Often disputes arise due to a lack of transaction information. ATMeye.iQ allows you to receive detailed reports of all transactions, so you will always know if money has been paid to a client, has been left at an ATM, or has been transferred to the next user. Footage captured by ATMeye.iQ can be retrieved from the built-in cameras by searching by card number, date of the event, and other parameters.

Benefits

Comprehensive monitoring ATMeye.iQNG is used for video surveillance of ATMs, electronic cashiers, terminals, and other equipment. The solution is designed to monitor incidents, linking each transaction to the user, facilitating the resolution of disputes, and providing protection against criminal activity.
Real-time video and photo viewing ATMeye.iQNG provides the ability to view real-time video and photos, as well as access to pre-and post-incident scene footage. The software simplifies security and supports work with dedicated sensors to detect any suspicious activity.
Ultimate facial recognition capabilities The software reacts to ATM users' faces and searches for their analogs in the database, black and white lists. When a threat occurs, the administrator receives an alarm notification. Face recognition using ATMeye.iQ can cancel customer service if their face is hidden.
Customizable security scenarios In the event of misconduct, security personnel can respond to the threat with customizable scripts that are activated with the click of a mouse.
Absolute protection against skimming The product is equipped with a separate anti-skimming system ASM.ATMeye.iQ prevents ATM attacks at every stage. Criminal actions by the user activate the security scripts instantaneously. In this case, security specialists will be notified in real-time with information about the incident, a photo of the suspect, and a video of the scene.
Detailed incident information In this case, security professionals will be notified in real-time with incident information, a photo of the suspect, and a video of the scene. The ATMeye.iQ footage can be retrieved from the built-in cameras and searched by card number, date of the event, and other parameters.
Prompt resolution of disputes ATMeye.iQNG allows you to review videos or find photos of an incident within a minute. With detailed transaction reports, you'll always know if money has been withdrawn, left in the cash dispenser, or given to the next customer. Using ATMeye.iQ, you will be able to resolve disputes in just a few hours.

Product modules

Dispute resolution Speed up the work of your Support department and heighten your ATM fraud prevention.
ATM Security A comprehensive ATM security solution will safeguard your fleet of ATMs, guarantee ATM compliance, and implement biometric access control.
ATM Monitoring Single dashboard can be used to monitor the entire fleet of ATMs, keep proactive security, or сonveniently manage data.
FRN.iQ Ensure secure ATM operation with face recognition module.
Anti-Skimming Module Utilize the ASM.ATMeye.iQNG anti-skimming technology to achieve unbreakable ATM security.

Supported devices

Automated
teller machine
Automated
teller safe
Payment and info
terminals
Smart
locker systems
Self-service
gas stations
Other
equipment
Minimum Requirements
 

Why us

82000 ATMs secured
25 Years in Service
82 Countries
232 Banks Serviced
1 500 clients
500 specialists in various fields
82 000 ATMeye.iQNG installations on self-service devices
50 service centers
232
Banks Serviced
82000
ATMs secured
82
Countries
25
Years in Service

Our Partners

8 Key Benefits of ATMeye.iQ New Generation

At the start of 2023, BS/2 released the latest iteration of their ATMeye.iQ software labeled the New Generation. The system has been on the market for more than two decades and is valued primarily esteemed for its dependability and high security level.

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