Reduce ATM costs by decreasing ATM maintenance times

It’s widely known that millennials prefer digital, contactless and all-online payments. And can we blame them? Why would anyone want to touch dirty cash that’s been who knows where and touched by who knows how many people.

Instead, it’s much easier to whip out your phone or credit card and slide it over a contactless payment terminal. Or better yet, just scan a QR code for an instant transaction.

Reduce ATM costs

The future is here and it’s best seen in our everyday lives with the technological innovations in the payments industry. And yet somehow, surprisingly, the number of ATMs per capita only keeps growing. This means that financial institutions, ATM deployers, CIT and private ATM businesses are hard at work with ATM placement and ATM installation duties. If you think about it, there are now more automated teller machines at gas stations than ever before.

With all of these ATM machines, ATM installation costs and ATM maintenance costs must be on every fleet owner’s mind. Just how much cost an ATM machine can amount to? Depending on the types of ATMs in your fleet here is a breakdown of how much ATM machines cost:

  1. ATM processing fees
  2. The cost to buy ATM machines
  3. The personnel costs for monitoring and maintaining your fleet
  4. Cash replenishment costs
  5. Other ATM fees
  6. Cost of physical and hacking attacks

ATMeye.iQ the proactive ATM monitoring solution has quite a few useful features built in, to help decrease some of these ATM machine costs.

ATMeye.iQ analyzes the video stream in real time, ties photos and video recordings to events and can launch automatic scenarios. The proactive security system also works with a wide range of sensors to stop crime and instantly notify security personnel.

Main Functions and Advantages

Prevent Vandalism

The sensors installed at the self-service device trace any misconduct and immediately inform the security officer.

Resolve disputes faster

Customer service employees can find photos and video recordings of the disputable operation by various search criteria.

Get instant alerts and launch automatic scenarios

The system informs the security personnel instantly if any criminal or suspicious activity is detected.

Event-based snapshotting and video capturing

The system takes photo snapshots and captures video of all actions performed by a client at a self-service device. It allows building a detailed report of all events of any transaction.

Pre-record and post-record features

An opportunity to get instant access to streaming video and camera images from a particular self-service device.

Live video and photos on demand

An opportunity to get instant access to streaming video and camera images from a particular self-service device.

Camera status check

On demand check of the status and setup configuration of self-service devices cameras can be performed with multiple snapshots function.

All zones covered

Capture photo and video in all relevant zones: card reader and client’s face and outside area of self-service device.

Camera operating modes' setup

Cameras setting parameters can be switched from day to night mode according to the predefined schedule. It allows getting high quality images all day round in different outside conditions.

Face detection

Determine whether there is a person in front of an ATM during an operation and whether his face is covered.

Multiple face detection

Determine whether there is more than one person in front of an ATM.

Centralized file management

The integration with RFM.iQ allows the system to transfer files between remote self-service devices, administrator workstation and collection server.

Task scheduling

The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.

Remote software updates

Software updates are done remotely and centrally for the whole self-service device network without the need to physically come to the SDD.

Camera remote configuration

The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters

Self-service device status check

A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.

One common interface for all events

Get a complete picture of the operation of the entire fleet of self-service devices.

Real-time monitoring of alarms

Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.

Card capture or service denial

A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message.

Proactive notifications system

Event notifications are automatically sent to the responsible staff avoiding routine event stream analysis and reducing the reaction time.

Encryption and data security

All data transfers in the system run using encrypted protocol through the protected communication channel, securing any card data.

Supported devices

teller machine
teller safe
Payment and info
locker systems
gas stations