Financial institutions and ATM deployers take the comfort and security of their ATM users very seriously. There is no perfect system and long dispute-resolution times, slow event reaction times, reputational and financial losses can still occur no matter the state of preparedness, however there are ways to treat these issues and significantly reduce them.
For one, video surveillance and atm machine security cameras have been a go-to answer for physical attacks and dispute resolution assistance. It’s a solid solution, however on it’s own it is sluggish, not perfectly effective and resource intensive. A security officer still needs to sit and look at hundreds of screens and be perceptive enough to catch an emergency such as card skimming device installation when it happens. And if not caught in the act, retrieval of video or photo material can take weeks and then another person needs to review all that footage from the atm security cameras. As mentioned, on its own it’s an archaic solution.
However there is a modern solution used by financial institutions and atm deployers all over the world - ATMeye.iQ. ATMeye.iQ automatically analyzes the video stream coming from hidden cameras, card reader/card slot cameras and portrait cameras as well as collect information from a wide range of sensors to immediately detect danger and notify security personnel in real time. ATMeye.iQ also ties footage to transactions with pre-record and post-record functions immensely simplifying the dispute resolution process, making it easy to comply with law enforcement requests and reduce dispute resolution times.
Already implemented by many banks in Asia, ATMeye.iQ could be of great use to financial institutions of Thailand especially with how fraught the process of using a cash machine is in the island country. For example, the proactive security system could have assisted in finding swifter justice with the series of Logical Attacks that slew over the country
. Or in the case of bombing attacks which occasionally happen in Thailand
, ATMeye.iQ could have launched automatic scenarios to notify security personnel and law enforcement which could lead to apprehending the perpetrators red-handed.