Financial institutions and ATM deployers take the comfort and security of their ATM users very
seriously. There is no perfect system and long dispute-resolution times, slow event reaction times, reputational
and financial losses can still occur no matter the state of preparedness, however there are ways to treat these
issues and significantly reduce them.
For one, video surveillance and atm machine security cameras have been a go-to answer for
physical attacks and dispute resolution assistance. It’s a solid solution, however on it’s own it is sluggish,
not perfectly effective and resource intensive. A security officer still needs to sit and look at hundreds of
screens and be perceptive enough to catch an emergency such as card skimming device installation when it
happens. And if not caught in the act, retrieval of video or photo material can take weeks and then another
person needs to review all that footage from the atm security cameras. As mentioned, on its own it’s an archaic
solution.
However there is a modern solution used by financial institutions and atm deployers all over the
world - ATMeye.iQ. ATMeye.iQ automatically analyzes the video stream coming from hidden cameras, card
reader/card slot cameras and portrait cameras as well as collect information from a wide range of sensors to
immediately detect danger and notify security personnel in real time. ATMeye.iQ also ties footage to
transactions with pre-record and post-record functions immensely simplifying the dispute resolution process,
making it easy to comply with law enforcement requests and reduce dispute resolution times.
Already implemented by many banks in Asia, ATMeye.iQ could be of great use to financial
institutions of Indonesia especially with how many attacks on ATMs there are in the 4th most populous country on
earth.
