The most severe negative contact bank clients experience is the perceived sluggishness of Support Departments. Fraudulent transactions, stolen cards or other ATM disputes are problems that require swift and professional response. However usually this is not the case, disputes take days or even weeks to resolve.

The top 10 banks in the US have anywhere from 10 to 20 thousand ATMs, each requiring constant attention and monitoring. Traditionally, simple DVR methods of monitoring were employed, but they only helped to compose the events of the crime post factum. To actively identify an ongoing threat, operators at a bank would have to manually monitor hundreds of screens. Forth comes ATMeye.iQ, a software solution to unify and proactively analyze video streams of entire ATM fleets.